Privacy Policy
Last updated: 5 May 2026
Who We Are
SOL Business Solutions Pty Ltd (ABN to be confirmed) operates the website solbusiness.com.au. We are a Salesforce consulting partner based in Melbourne, Victoria, Australia. In this policy, “we”, “us”, and “our” refers to SOL Business Solutions.
What Personal Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and company name submitted via our contact forms
- Information you provide during consultations or discovery calls
- Technical data including IP address, browser type, device information, and pages visited
- Cookie and tracking data from Google Analytics
How We Collect Information
We collect personal information through:
- Website forms - contact forms, booking forms, and newsletter signups
- Google Analytics 4 - anonymous usage data including page views, session duration, and traffic sources (Measurement ID: G-EEPV7519HT)
- CRM tracking - website activity tracking for leads who have submitted a form
- Cookies - essential and analytics cookies as described below
- Direct communication - email, phone, or video calls
How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide requested services
- Send project updates and relevant communications
- Improve our website and services through analytics
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
Our website uses the following types of cookies:
- Essential cookies - required for the website to function (session management)
- Analytics cookies - Google Analytics cookies to understand how visitors use our site
- Marketing cookies - CRM tracking cookies to personalise communications for known leads
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics 4 - website analytics (Google LLC, USA)
- Salesforce Marketing Cloud - marketing automation (Salesforce Inc, USA)
- Salesforce - CRM for managing client relationships (Salesforce Inc, USA)
These providers have their own privacy policies and are bound by data processing agreements. Data may be transferred to servers outside Australia, subject to appropriate safeguards.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using encrypted connections (HTTPS), secure hosting, and access controls.
Your Rights Under the Australian Privacy Act 1988
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (where legally permitted)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and client records are retained for 7 years after the last interaction.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: contact@solbusiness.com.au
- Phone: +61 3 9741 5419
- Address: Melbourne, VIC, Australia